Our General Terms & Conditions of Sales & Service
These General Terms and Conditions of Sale & Service apply to your use of the Gifterzz.com website at www.gifterzz.com (the “Website”) and to any order you place with Gifterzz E-commerce Company. The Website Terms apply regardless of how you access the Website, including any technologies or devices by the Website available to you. You must read these General Terms and Conditions of Sale & Service carefully. By placing an order through the website, you confirm that you have read, understood, and agreed to these General Terms and Conditions of Sale & Service in their entirety. If you do not agree to these General Terms and Conditions of Sale & Service in their entirety, you must not order any product or service through the website.
Opening An Account & Placing An Order:
Orders Placing an order:
The technical steps required to create the contract between you and us are as follows:You place the order for your products on the Website by pressing the submit button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the Website.We will send you an order acknowledgment email detailing the products you have ordered. This is not an order confirmation or order acceptance from Gifterzz.com.As your product is delivered from our warehouse we will send you a delivery confirmation email.
Please note that completion of the online checkout process does not constitute our acceptance of your offer to purchase products or services from us. Our acceptance of your order will take place only when we dispatch/deliver the product(s) or commencement of the services that you ordered from us.We will notify you by email as soon as possible to acknowledge that we have received and are processing your order. The duration of our contract with you will start from when you order and we take payment and deliver the products, until the last day of your right to cancel.
Order Non-acceptance:Non- Acceptance of an order may be a result of one of the following:
- The product you ordered being unavailable from stock.
- Our inability to obtain authorization for your payment.
- The identification of a pricing or product description error.
- You not meeting the eligibility to order criteria set out in the main Terms & Conditions.in all the above situations, we will not process your order, inform you of this in writing (including email) and, if you have already paid for the product or service, refund you in full as soon as reasonably possible.
Product & Service Descriptions:
Gifterzz.com attempts to be as accurate as possible with regards to the products and services offered on Gifterzz.com. However, Gifterzz.com does not warrant that product descriptions or service descriptions and other contents on this website are accurate, complete, reliable, current and error-free. The photographs, videos or audio clips or some other graphics of a product/service along with specifications and overviews are indicative in nature and often are not the same products or services we offer on Gifterzz.com, due to emissions or errors. As a user, you make a complete and independent assessment before purchasing a product or service from Gifterzz.com. For any additional help, you may visit our other sections of the self-help website with your questions and seek help from our contact center.
If a product/service offered by Gifterzz.com is not as described, your sole remedy is to it in the unused condition without any additional claims.
For more information, see our Replacement Policy.
-All orders are subject to the acceptance by the carrier for delivery to the shipping address chosen by you at the time of ordering· All prices displayed on Gifterzz.com will be in Pakistani Rupees when the website is accessed from Pakistan. The prices in US Dollars may be displayed when the website is accessed from outside Pakistan. · Actual packaging may vary from that shown on the website.
-The weights, dimensions, and capacities shown on the website are approximate only.
– Whilst we try to display the colors of our products accurately on the website, the actual colors you see will depend on your computer monitor or on your portable devices such as a mobile phone or a Tablet PC and we cannot guarantee that your monitor’s display of any color will accurately reflect the color of the product on delivery.
-All items are subject to availability. We will inform you as soon as possible if the product(s) or service(s) you have ordered are not available and we may offer the alternative product(s) or service(s) of equal or higher quality and value.· Gifterzz.com offers a “Feeling” exchange which may be exercised by the Buyer or the Recipient of the Gift. By placing an order on Gifterzz.com, the Buyer agrees that the Recipient may opt for replacement in accordance with the Replacement policy. GIFT MESSAGES If you order a product or service as a gift for your family, a friend or a relative, Gifterzz.com may offer you the opportunity to add a gift message to your purchase. If you choose to use the gift message service, you acknowledge and agree that:· The gift message service is provided for your own personal and non-commercial use only· The gift message you instruct us to send on your behalf to a third party will not contain anything which could be construed as harassing, threatening, vulgar, abusive, obscene, defamatory, racist or which may cause embarrassment or distress to any person or which is otherwise unlawful or objectionable· You will not impersonate any person, including but not limited to any of our employees or customers· You are entirely responsible for the text and other content of your gift message and Gifterzz.com accepts no responsibility or liability for any such content or outcome as a result of your message· We do not pre-screen or edit messages, but may monitor content from time to time for the purpose of guarding against unlawful or inappropriate gift message· We have the right to refuse to send messages and to terminate access to the gift message service at any time and without liability to you.
Gifterzz.com will accept the following payment terms for all orders placed online by the customers:
Credit card/Debit card/Net Banking:
– Master/Visa Credit cards and Debit cards, Net Banking from most of the banks in Pakistan. You need to have your own Credit Card or Debit Card with relevant information such as Credit Card billing address, Credit Card/Debit Card Number, name written on the Credit/Debit card, expiry date, billing address with Pin code (Zip code) and Verified by Visa/ Mastercard Secure Code password to complete the authenticated payments through our payment gateway which is safe and secure.
– We do not store your card information except the last four digits of your credit/debit card for security purposes.· If you prefer to make the payment through Net Banking, you need to have your bank account login and password and transaction passwords to complete the transaction. Gifterzz.com does not allow you to use third party credit/debit cards or personal bank accounts even if they authorize you. We accept PayPal payments.
– In case of a High-Value Order, we may ask you to produce additional documents such as an ID Proof (Voter ID Card, PAN Card, or Passport) and a front copy of the Credit/Debit Card displaying your name and a credit card statement with your billing address.
Delivery Time & Charges:
Delivery time vary depending on the type of products ordered. Delivery time is mentioned on the website against each item and is given as accurately as possible but cannot be guaranteed to be exact in nature due to circumstances beyond our control like bad weather natural disasters, political unrest, package missing from the courier, etc.
*For flowers and selected gifts we offer same day, next day and midnight delivery options. The same can be checked and selected on the product page.
If you experience an abnormal delay of an additional two weeks from the committed delivery day (as mentioned on the product description page), then you may choose to cancel the order for claiming a full refund. The two-way carrier service and handling charges will be deducted from your card payment, and the balance shall either be refunded or given as a store credit at the sole discretion of Gifterzz.com.
Certain items cannot be delivered to a few locations where our carrier /delivery service is not available. Please ensure to check for the availability of delivery service for your shipping destination at the time of order completion on the website.
Please note that our gifts are dispatched from different warehouses spread across Pakistan. In the case where you have ordered more than one item, we might need to send your order in more than one package. Please note that certain products and services may be subject to Additional Terms and Conditions of Sale & Service relevant to the delivery charges and/or delivery time applicable to that product or service.
Delivery charges and timescales vary depending on the type of products ordered, the service you select, and the delivery address. You’ll find full details of our delivery charges here.
Please note that certain products and services may be subject to Additional Terms and Conditions of Sale & Service relevant to the delivery charges and/or delivery time applicable to that product or service.
Delivery charges and delivery time vary depending on the type of products ordered, the service you select, and the shipping address.
Delivery for flowers, plants, cakes and flower, and cake combo:
Received by 10 am will be delivered the same day (except National Holidays), (at peak times we may require orders to be placed earlier).
Fixed time Delivery: Order should be received a day before by 10 am. To order a fixed time delivery, please mention the time while placing the order. We will do our best to accommodate your preferences; however, we cannot commit a sharp/exact time for delivery. Delivery time available 11 am to 7pm.
Midnight Delivery: Order should be received a day before by 10 am Your order is delivered around midnight on the same date as mentioned by you in the calendar. Please select the date carefully while placing the order.
For example: If in the calendar you choose the date 10th May then the delivery will be made between 11:30pm to 11:59 pm on the 10th of May.
Delivery attempts and cancellations
– Delivery will be to address specified in your order. Gifterzz.com’s carrier will deliver between 11 am and 7 pm on all working days (excluding National Holidays) in most of the locations as specified on the website. If no one is available at a residential or other address at the time of delivery, a note will be left to advise the arrival of the shipment followed by a text message or a telephone call.
– In case of delivery to Institutes, hostel, hotels, hospitals, and marriage or banquet halls, delivery will be made at the reception. We do not guarantee delivery to the direct recipient in such cases.· All risk in the products you order (including the risk of loss and/or damage to the products) shall pass to you when they are handed over to the carrier for delivering at the address specified in your order.
– Where the supply of your product(s) or service(s) delayed or prevented for reasons beyond our control (for example, material shortages, import delays or higher than anticipated demand) we will make every effort to keep you informed but shall be under no liability to you for such delay or failure.
– In the event of non-delivery of items due to incomplete/wrong address or continuous unavailability of the person at the shipping address to receive the items from the carrier, the order will be canceled automatically and the two-way carrier service and handling charges will be deducted from your card payment, and the balance shall either be refunded or given as a store credit at the sole discretion of Gifterzz.com.
Gifterzz.com shall not deliver to one of the family members on your behalf (in case of residential address) or shall not deliver to one of your colleagues (in case of factory or office establishment) in your absence unless the carrier service provider does on his own at the latter’s risk. In the event of your refusal to receive the shipment from the carrier willfully, then your order will be canceled automatically and the two-way carrier service and handling charges will be deducted from your card payment. Remaining balance card payment collected from you if available shall be offered to you back in the form of Cart credit. In case of any non-obtain-ability of carrier service charges and handling charges due to non-delivery for the reasons.
- delivery refusal
- b) continuous unavailability,
Gifterzz.com will send its claim to you for settling the payment within 15 days, failing which your future rights to buy from Gifterzz.com will be banned for a limited period.· International Delivery: Due to customs, legal, regulatory, and certain practical restrictions applicable to orders placed for international delivery, some of our products may not be available for delivery to certain destinations outside Pakistan. Gifterzz reserves the right to define what can and cannot be delivered to which destination.
Replacement Policy: Gifterzz.com offers easy replacement only in the case of damaged or incorrectly supplied goods. Gifterzz.com reserves the right to offer you, anyone, the three below mentioned.
Options:1. Send a replacement product once the customer returns the damaged product/products2. Refund the amount only in the case where Gifterzz.com cannot offer a replacement. The refund will be issued as store credit which will not include the handling charges and taxes*Gifterzz.com, in its sole discretion, will determine the usage of the given options.
What do I do if the product I received is damaged or incorrectly supplied on delivery?
You should check all products you receive against your order. If the products you receive are damaged or incorrectly supplied on delivery, you must note the details of any damage or error in supply on the delivery documentation or if you are unable to view the items on receipt, you must inform us (Customer Service Department by phone or email only) within 48 hrs of receipt of the items.
You must return the products to us as soon as possible after informing us that the products are damaged or have been incorrectly supplied.Applicability of Replacement Policy:Gifterzz.com will accept Replacement or Exchange only if the following conditions are met.
- Replacement request should be initiated within 48 hrs of order delivery.
- Customers should inform us that the products are damaged or have been incorrectly supplied within 48 hrs of order delivery.
- A photograph of the product along with the packaging should be emailed to email@example.com within 48 hrs of order delivery
- The item needs to be returned along with the original packaging if requested by Gifterzz.com. The package should be returned within 15 days from initiation
- The tags on the product should be intact
- The product should be unwashed, unused and in an undamaged condition
Please note the below conditions that apply to the replacement claim:
- Replacement for goods/ merchandise is subject to inspection and checking of the returned product by the Gifterzz team.
- Replacement for goods/ merchandise will be initiated only once Gifterzz receives the return package.
- Damages due to neglect, improper usage or application will not be covered under our Replacement Policy.
- Some special rules for promotional offers may override “Gifterzz.com 10 Days Replacement Policy.”
- Please note that the cash collection before delivery convenience charge and handling charges would not be included in the refund value of your order as these are non-refundable charges.
- In the case where the quality of any products, services, information, or other material purchased or obtained by you through the website did not meet your expectations, no compensation will be given other than the replacement of the product or store credit. Gifterzz.com, in its sole discretion, will determine the usage of the given options.
- If you choose to return any products to us, we will not be responsible for any loss or damage to them in transit, and for this reason, we recommend that you use an approved carrier service. If returned products are lost or damaged in transit, we reserve the right to charge you (or not to refund any amount attributable to) such loss or damage.
- We receive returned goods only through approved carrier service providers and you cannot return the goods in person physically to the Replacement Department.How can I return a product?
- We receive returned goods only through approved carrier service providers and you cannot return the goods in person physically to the Returns Department.
What products, services, and scenarios are not covered under the Replacement policy?
Applicability of the “Replacement Policy” does not apply to the below products, services and scenarios:-
– Perishable items such as flowers, plants, fruit baskets, and other consumable items
– Custom made or personalized items
– Hygiene related items namely jewelry
– Watches and perfumes
– All electronic items & appliances
– Any consumable item which has been used or installed
– Replacement request is made outside the specified time frame
– Product is damaged because of use or Product is not in the same condition as you received it.
– Defective products which are covered under the manufacturer’s warranty
– Anything missing from the package you’ve received including price tags, labels, original packing, accessories
– Items which were sold as combos/sets are not eligible for exchange/replacement as individual items.